Terms of Service
1. Overview
These Terms of Service govern your access to and use of frakasy.com, including browsing our website, placing orders, making payments, contacting customer support, and using any services provided by EMBALO BUSINESS, SOCIEDAD LIMITADA. By using this website or placing an order, you agree to these Terms of Service and our related policies.
2. Company Information
This website is operated by EMBALO BUSINESS, SOCIEDAD LIMITADA. Our business information is provided for customer communication, order support, legal notice, and service-related inquiries.
Company: EMBALO BUSINESS, SOCIEDAD LIMITADA
Address: CALLE GOIRI 11, PLANTA 3, 28039 MADRID, SPAIN
Email: [email protected]
Phone: +34 964 30 10 21
3. Acceptance of Terms
By accessing our website, creating an order, submitting payment, or communicating with us about an order, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, you should not use our website or place an order.
4. Eligibility to Use the Website
You must be legally able to enter into a binding agreement to use this website and place an order. By placing an order, you confirm that the information you provide is accurate, complete, and submitted with proper authorization. We may refuse service, cancel orders, or limit access if we believe there is fraud, misuse, unauthorized activity, or violation of these terms.
5. Product Information
We make reasonable efforts to display product descriptions, images, colors, options, sizes, and other details as accurately as possible. However, minor differences may occur due to screen settings, lighting, photography, production batches, fabric differences, or manual measurement. Customers should review all product information carefully before placing an order.
6. Custom Order Responsibility
For custom or personalized orders, customers are responsible for reviewing all submitted details before completing checkout. This may include names, numbers, sizes, colors, styles, design selections, and other order details. Once a custom order is submitted and processed, changes may not be possible. Return and refund limitations for custom items are explained in our Refund and Returns Policy.
7. Order Confirmation
After an order is placed, the customer may receive an order confirmation by email. An order confirmation does not guarantee acceptance if payment fails, product information is incorrect, fraud review is required, the address cannot be served, or the order cannot be fulfilled. We reserve the right to cancel or refund an order when necessary.
8. Pricing and Availability
Product prices, promotions, discounts, availability, shipping charges, and taxes where applicable may change without prior notice. We try to keep website information accurate, but errors may occur. If a pricing, product, availability, or checkout error is discovered, we may contact the customer, correct the issue, cancel the affected order, or issue a refund where appropriate.
9. Payment Terms
Orders must be paid in full before processing. We accept the payment methods shown at checkout, and transactions are processed in United States Dollars (USD) unless another currency is clearly shown at checkout. Payment security, failed payments, payment disputes, and refund-to-original-payment-method rules are explained in our Payment Policy.
10. Payment Security
We use secure third-party payment services to help process customer payments. We do not store full card numbers, card security codes, PayPal login credentials, Apple Pay credentials, or Google Pay credentials on our website. More details about payment protection, HTTPS, TLS/SSL, and payment processing are available in our Payment Policy and Privacy Policy.
11. Shipping and Delivery
EMBALO BUSINESS, SOCIEDAD LIMITADA provides worldwide shipping services through frakasy.com. Shipping coverage, shipping fees, estimated delivery times, order processing time, tracking information, customs-related notes, damaged package review, and delivery responsibilities are explained in our Shipping Policy.
12. Order Tracking
After an order is shipped, tracking information is usually sent to the email address provided at checkout. Customers may use the tracking number to check delivery progress through our Order Tracking page. Tracking updates may take time to appear after the package is handed over to the carrier.
13. Returns and Refunds
Return and refund requests are reviewed according to our published return terms. Return eligibility, item condition requirements, custom item limitations, return shipping responsibility, damaged item review, refund approval, and refund timing are explained in our Refund and Returns Policy.
14. Refund Method
Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to a different card, account, wallet, or payment method for security reasons. The expected refund timing and related payment-provider processing details are explained in our Payment Policy and Refund and Returns Policy.
15. Privacy and Data Protection
We collect and use customer information for order processing, payment confirmation, delivery coordination, customer support, fraud prevention, dispute handling, legal compliance, and website operation. How we collect, use, protect, store, and retain personal information is explained in our Privacy Policy.
16. Customer Account and Information Accuracy
Customers are responsible for providing accurate billing, shipping, contact, and order information. We are not responsible for delays, failed delivery, order issues, payment review delays, or support delays caused by incorrect, incomplete, outdated, or unauthorized information submitted by the customer.
17. Prohibited Use
You may not use this website for unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purposes. You may not attempt to interfere with website security, misuse payment systems, submit false information, violate intellectual property rights, abuse promotions, or engage in activity that may harm EMBALO BUSINESS, SOCIEDAD LIMITADA, our customers, payment providers, logistics partners, or service providers.
18. Limitation of Liability
To the fullest extent permitted by applicable law, EMBALO BUSINESS, SOCIEDAD LIMITADA is not responsible for indirect, incidental, special, consequential, or punitive damages arising from website use, order delays, carrier delays, customs delays, payment provider issues, customer information errors, third-party service interruptions, or events outside our reasonable control. Nothing in these terms limits rights that cannot be limited under applicable law.
19. Governing Law and Court Jurisdiction
These Terms of Service, website use, order transactions, and any dispute between the customer and EMBALO BUSINESS, SOCIEDAD LIMITADA shall be governed by the laws applicable to the business address of EMBALO BUSINESS, SOCIEDAD LIMITADA at CALLE GOIRI 11, PLANTA 3, 28039 MADRID, SPAIN, without regard to conflict of law rules. If any dispute cannot be resolved through customer support, the dispute shall be submitted to the competent courts with jurisdiction over the business address of EMBALO BUSINESS, SOCIEDAD LIMITADA. Court proceedings shall be the final method for resolving legal disputes unless applicable law requires otherwise.
20. Changes to These Terms
We may update, revise, or replace these Terms of Service from time to time to reflect changes in our business, website operation, payment processing, shipping services, legal requirements, or customer support procedures. The updated version will be posted on this page. Continued use of frakasy.com after changes are posted means that you accept the updated Terms of Service.