Shipping Policy
1. Worldwide Shipping Coverage
EMBALO BUSINESS, SOCIEDAD LIMITADA provides worldwide shipping services through frakasy.com. We accept orders for destinations where delivery service is available. Shipping availability may depend on carrier coverage, address accuracy, customs requirements, local delivery conditions, and temporary logistics restrictions. If an order cannot be delivered to a specific destination, we may contact the customer by email to confirm the issue, request updated information, or cancel and refund the affected order when necessary.
2. Order Processing Time
Orders are usually processed within 1-4 business days after payment is successfully received and confirmed. Business days do not include Saturdays, Sundays, or public holidays. Processing time includes order verification, payment review, product preparation, packing, and handover to the shipping carrier. During peak seasons, holidays, severe weather, or unexpected warehouse delays, processing may take longer than usual.
3. Shipping Fees, Free Shipping, and Delivery Time
Shipping fees, free shipping thresholds, and estimated delivery times are shown below. Delivery time starts after the order has been processed and handed over to the shipping carrier.
United States: The shipping fee is $5.99 USD. Free shipping applies to orders of $130.00 USD or more. Estimated delivery time is usually 7-12 business days after shipment.
Europe: The shipping fee is $10.99 USD. Free shipping is not currently available for this region unless specifically shown at checkout. Estimated delivery time is usually 8-15 business days after shipment.
Other worldwide regions: The shipping fee is $13.99 USD. Free shipping is not currently available for these regions unless specifically shown at checkout. Estimated delivery time is usually 10-20 business days after shipment.
The final shipping fee and any available shipping benefit will be shown at checkout before payment is completed. Estimated delivery times are provided for reference only and may vary due to carrier workload, customs inspection, local delivery conditions, weather, holidays, or other circumstances beyond our control.
4. Shipping Carriers and Logistics Partners
We work with third-party logistics carriers and shipping service providers to deliver orders. Depending on the destination and shipping route, packages may be handled by international carriers, regional carriers, postal services, local delivery companies, or last-mile delivery partners. The carrier shown in tracking information may change during transit when a package is transferred between logistics providers.
5. Order Tracking
After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Tracking updates may take 48-72 hours to appear after the package is handed over to the carrier. Customers can use the tracking number to check package movement, delivery progress, and carrier updates through our Order Tracking page. In some cases, tracking may show limited movement while the package is waiting for carrier scanning, customs clearance, transfer processing, or local delivery handling.
6. Delivery Address and Customer Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please carefully check the recipient name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address before submitting the order. EMBALO BUSINESS, SOCIEDAD LIMITADA is not responsible for delivery failure, delay, return, loss, or additional shipping cost caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.
7. Address Changes After Ordering
If you notice an address error after placing an order, please contact us as soon as possible at [email protected]. We will try to assist before shipment, but address changes cannot be guaranteed once the order has been processed, packed, shipped, or transferred to the carrier. If a package is returned due to customer-provided address issues, the customer may be responsible for additional reshipping fees, return shipping fees, or other carrier-related costs where applicable.
8. Customs Duties, Taxes, and Import Fees
For orders delivered within the United States, customs duties and import taxes are not applicable under our current U.S. domestic delivery scope. For orders shipped to Europe or other worldwide regions, customs duties, VAT, GST, import taxes, brokerage fees, clearance charges, or other government fees may be charged by the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout and are generally the responsibility of the customer unless applicable law requires otherwise.
9. Damaged, Lost, or Delayed Packages
If your package arrives damaged, please contact us at [email protected] within 48 hours of delivery. Please include your order number, photos of the damaged product, photos of the outer packaging, photos of the shipping label, and any other information that may help us review the issue with the carrier. We may request additional photos, videos, or details before providing a solution.
If a package appears lost or has not updated for an unusual period, please contact us so we can help review the tracking status. We will coordinate with the carrier or logistics provider where possible, but final investigation time may depend on carrier procedures. EMBALO BUSINESS, SOCIEDAD LIMITADA is not responsible for delays caused by weather, customs, carrier service interruptions, incorrect addresses, public holidays, force majeure events, or other circumstances outside our reasonable control.