Payment Policy
1. Accepted Payment Methods
EMBALO BUSINESS, SOCIEDAD LIMITADA accepts secure online payments through the payment methods displayed at checkout. Available payment options may include Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay. The available payment methods may vary depending on the customer’s location, device, browser, payment provider availability, and checkout settings at the time of purchase.
2. Transaction Currency
All prices, shipping fees, taxes where applicable, order totals, refunds, and payment transactions on frakasy.com are processed in United States Dollars (USD) unless another currency is clearly shown at checkout. If a customer uses a card, PayPal account, bank account, wallet, or payment method issued in another currency, the customer’s bank, card issuer, wallet provider, or PayPal may apply currency conversion rates, foreign transaction fees, or other charges according to their own policies.
3. Payment Security
We use secure third-party payment providers to process payments and help protect customer payment information. Our website uses HTTPS with TLS/SSL encryption to help protect information transmitted during browsing and checkout. We do not store full card numbers, card security codes, magnetic stripe data, PayPal login credentials, Apple Pay account credentials, or Google Pay account credentials on our website. Payment details are handled by secure payment processors that use encryption, tokenization, fraud monitoring, authentication tools, and payment security controls.
4. Payment Authorization and Order Review
When a customer places an order, the payment method may be authorized, reviewed, or charged before the order is processed. An order is not considered accepted until payment is successfully completed and confirmed. We may review or hold an order if the payment appears incomplete, failed, suspicious, high risk, inconsistent with billing information, or flagged by our payment processor. In such cases, we may contact the customer by email to verify order or payment information before processing the order.
5. Failed Payments and Payment Disputes
If a payment fails, is declined, or cannot be completed, the order may not be processed. Payment failure may occur because of incorrect billing details, insufficient funds, card restrictions, bank decline, PayPal limitations, wallet authentication failure, expired card information, network issues, or fraud prevention review. If you believe a payment was charged incorrectly or you have an order issue, please contact us first at [email protected] so we can review the matter. For payment disputes, chargebacks, or claims, we may provide order records, payment confirmation, billing details, shipping records, tracking information, delivery confirmation, customer communication, and policy evidence to the payment provider, card issuer, PayPal, or bank.
6. Refunds to Original Payment Method
Approved refunds will be issued to the original payment method used at checkout. We do not issue refunds to a different card, account, wallet, or payment method for security reasons. After a refund is approved, the refunded amount will usually be returned to the original payment account within 7 business days, depending on the processing time of the payment provider, card issuer, PayPal, bank, Apple Pay, Google Pay, or wallet service. Shipping fees and other charges may be refunded only when required by our policies, our confirmed error, or applicable law.