Frequently Asked Questions

1. What does EMBALO BUSINESS, SOCIEDAD LIMITADA sell?

Answer: EMBALO BUSINESS, SOCIEDAD LIMITADA sells custom jerseys and related clothing items through frakasy.com. Some products may include personalization options such as name, number, size, color, style, or design selection. Customers should carefully review all order details before completing checkout.

2. Do you offer worldwide shipping?

Answer: Yes. We provide worldwide shipping services where delivery service is available. Detailed shipping coverage, shipping fees, estimated delivery times, customs notes, and delivery responsibilities are explained in our Shipping Policy.

3. How long does order processing take?

Answer: Orders are usually processed within 1-4 business days after payment is successfully received and confirmed. Business days do not include Saturdays, Sundays, or public holidays. More details are available in our Shipping Policy.

4. How much is shipping?

Answer: Shipping fees and free shipping rules depend on the delivery region and will also be shown at checkout before payment is completed. Please review the full shipping fee, free shipping threshold, and delivery time details in our Shipping Policy.

5. How can I track my order?

Answer: After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Tracking updates may take 48-72 hours to appear after shipment. You can check your package through our Order Tracking page.

6. Why has my tracking information not updated?

Answer: Tracking may show limited movement while the package is waiting for carrier scanning, customs clearance, transfer processing, or local delivery handling. If the tracking does not update for an unusual period, please contact us at [email protected] with your order number.

7. Can I change my shipping address after placing an order?

Answer: If you notice an address error after placing an order, please contact us as soon as possible at [email protected]. We will try to help before shipment, but address changes cannot be guaranteed once the order has been processed, packed, shipped, or transferred to the carrier.

8. What should I do if my package arrives damaged?

Answer: If your package arrives damaged, please contact us at [email protected] within 48 hours of delivery. Please include your order number, photos of the damaged product, photos of the outer packaging, photos of the shipping label, and any other information that may help us review the issue.

9. Do I need to pay customs duties or import taxes?

Answer: Customs duties, VAT, GST, import taxes, brokerage fees, or clearance charges may apply depending on the destination country or region. These charges are usually assessed by local customs or government authorities. For more details, please review our Shipping Policy.

10. Can custom jerseys be returned?

Answer: Custom jerseys are made or prepared according to the customer’s selected details. For this reason, custom items are not eligible for return, exchange, or refund for non-quality reasons. Detailed return limitations and eligible situations are explained in our Refund and Returns Policy.

11. What situations may qualify for a return or refund?

Answer: A return, replacement, or refund may be reviewed if the item arrives damaged, defective, incorrectly printed compared with the confirmed order details, or significantly different from the product ordered. Please contact us within the required timeframe and review our Refund and Returns Policy for full conditions.

12. What condition must a return item be in?

Answer: Eligible non-custom clothing returns must be clean, unwashed, unaltered, and in resalable condition. Customers may try the item on indoors to check size and fit, but the item must not show signs that affect resale condition. Full item condition requirements are listed in our Refund and Returns Policy.

13. Who pays the return shipping cost?

Answer: Return shipping responsibility depends on the reason for the return. If the return is caused by our confirmed error, such as a defective item, damaged item, or wrong item sent, we will review and provide a reasonable solution. Customer-related returns, where applicable, may require the customer to pay return shipping. Full details are available in our Refund and Returns Policy.

14. How long does a refund take?

Answer: Approved refunds are issued to the original payment method used at checkout. After refund approval, the refunded amount will usually be returned to the original payment account within 7 business days, depending on the payment provider, card issuer, bank, PayPal, Apple Pay, Google Pay, or wallet service.

15. What payment methods do you accept?

Answer: We accept secure online payments through the payment methods shown at checkout, including Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay where available. More details are available in our Payment Policy.

16. What currency do you use for payment?

Answer: All prices, shipping fees, taxes where applicable, order totals, refunds, and payment transactions on frakasy.com are processed in United States Dollars (USD) unless another currency is clearly shown at checkout. Your bank, card issuer, wallet provider, or PayPal may apply currency conversion or related fees according to their own policies.

17. Is my payment information secure?

Answer: Yes. We use secure third-party payment providers and HTTPS with TLS/SSL encryption to help protect information transmitted during browsing and checkout. We do not store full card numbers, card security codes, PayPal login credentials, Apple Pay credentials, or Google Pay credentials on our website. More information is available in our Payment Policy and Privacy Policy.

18. How do you protect my personal information?

Answer: We use reasonable technical and organizational measures such as HTTPS TLS/SSL encryption, limited access controls, data minimization, secure payment processing, routine website maintenance, and privacy-focused record handling. Customer personal information is generally retained for 1 year unless a longer period is required or permitted by law. For full details, please review our Privacy Policy.