Privacy Policy

1. Introduction

This Privacy Policy explains how EMBALO BUSINESS, SOCIEDAD LIMITADA collects, uses, stores, protects, and shares personal information when customers visit frakasy.com, place an order, contact us, make a payment, request support, or use our website services. We are committed to handling customer information responsibly, transparently, and securely.

2. Information We Collect

We may collect personal information that customers provide directly, including name, billing address, shipping address, email address, phone number, order details, customization details submitted for an order, payment confirmation information, customer service messages, and any files, photos, or supporting information submitted during order support, return, refund, or dispute review.

3. Order and Shipping Information

When a customer places an order, we collect the information needed to process the order, confirm payment, prepare the product, arrange delivery, provide tracking, and communicate about the order. EMBALO BUSINESS, SOCIEDAD LIMITADA provides worldwide shipping services through frakasy.com. Detailed shipping coverage, shipping fees, estimated delivery times, tracking information, customs-related notes, and delivery responsibilities are explained in our Shipping Policy.

4. Payment Information

Payments on our website may be processed through secure third-party payment providers, including Stripe and PayPal. We do not store full card numbers, card security codes, magnetic stripe data, or full payment account credentials on our website. Payment providers may process payment details, transaction identifiers, fraud prevention signals, billing information, and payment status information according to their own security standards and privacy practices.

5. How We Use Customer Information

We use customer information to process orders, confirm payment, prepare and fulfill purchases, provide order updates, send tracking information, respond to customer inquiries, review return or refund requests, prevent fraud, improve website performance, maintain business records, comply with legal obligations, and protect the rights and security of our customers, website, payment partners, and business operations.

6. Custom Order Information

For custom products, customers may provide personalization information such as name, number, size, color, style, design choice, or other order-related details. This information is used only to prepare, review, fulfill, support, or verify the customer’s order. Customers are responsible for ensuring that customization details submitted at checkout are accurate before the order is confirmed.

7. Payment Security

Payment transactions are handled through Stripe, PayPal, or other supported secure payment services shown at checkout. These providers use payment security technologies, fraud monitoring, encryption, authentication tools, and compliance controls designed to protect payment information. Because payment data is processed by third-party payment providers, EMBALO BUSINESS, SOCIEDAD LIMITADA does not have access to or store complete card details or PayPal login credentials.

8. Website Security Measures

We use HTTPS with TLS/SSL encryption to help protect information transmitted between the customer’s browser and our website. We also apply reasonable technical and organizational measures such as access control, limited administrative permissions, password protection, data minimization, secure payment processing through trusted providers, routine website maintenance, and monitoring for suspicious activity where appropriate.

9. Data Protection Practices

We limit access to customer information to personnel, service providers, or business partners who need the information to perform order processing, payment review, customer support, delivery coordination, fraud prevention, website operation, or legal compliance. We do not sell customer personal information. We take reasonable steps to prevent unauthorized access, misuse, disclosure, alteration, or loss of customer information.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, session technologies, or similar technologies to support website functionality, shopping cart operation, checkout security, fraud prevention, customer preferences, website performance, and basic traffic analysis. Customers may adjust browser settings to block or delete cookies, but some website features may not work properly if cookies are disabled.

11. Sharing Information With Service Providers

We may share necessary information with trusted service providers who help us operate our website and fulfill customer orders. These may include payment processors, shipping and logistics providers, website hosting providers, email service providers, fraud prevention tools, analytics services, customer support tools, and professional advisers where necessary. These parties are only provided with information needed for their specific services.

12. Fraud Prevention and Dispute Records

To protect customers, our business, and payment partners, we may use order information, payment status, billing details, shipping records, tracking information, communication history, customization details, delivery confirmation, return records, and refund records to detect fraud, prevent unauthorized transactions, respond to payment disputes, and provide evidence to Stripe, PayPal, card issuers, banks, or other payment networks when required.

13. Returns, Refunds, and Support Records

If a customer contacts us about a return, refund, damaged item, wrong item, payment concern, or order issue, we may collect and review messages, photos, videos, order details, tracking information, delivery confirmation, and related support records. Return eligibility, item condition requirements, refund timing, and related return terms are explained in our Refund and Returns Policy.

14. Data Retention

We generally retain customer personal information for 1 year from the date it is collected or from the date of the relevant order, unless a longer retention period is required or permitted by law, tax rules, accounting obligations, fraud prevention needs, payment dispute handling, chargeback review, legal claims, or legitimate business recordkeeping requirements. When information is no longer needed, we will delete, anonymize, or securely limit access to it where reasonable.

15. International Data Transfers

Because we provide online services and worldwide shipping, customer information may be processed in or transferred to countries or regions outside the customer’s location. These transfers may occur when payment processors, hosting providers, logistics providers, customer support systems, or other service providers operate in different locations. We take reasonable steps to ensure that customer information is handled with appropriate safeguards where required.

16. GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy rights, you may have rights under applicable data protection laws, including the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent. These rights may be subject to legal limits, identity verification, order record requirements, fraud prevention needs, and payment dispute obligations.

17. Customer Choices and Requests

Customers may contact us to request information about their personal data, ask for corrections, unsubscribe from non-essential communications, or request deletion where applicable. We may need to verify the customer’s identity before processing certain privacy requests. Some information may need to be retained for order completion, payment verification, accounting, tax, legal compliance, fraud prevention, return review, or dispute handling.